FAQ

WHERE DO YOU SHIP TO?

We ship worldwide from the United States. 

Due to current international shipping restrictions, we are temporarily unable to ship to the following countries: 

Bermuda, Belarus, Bhutan, Brazil, Brunei, Bulgaria , Cayman Islands, Chile, Colombia, Croatia, Cuba, Czech Republic, Eritrea, Estonia, French Guiana, French Polynesia, Georgia, Gibraltar (UK), Guadeloupe, Honduras, India, Indonesia, Jamaica, Kuwait, Laos, Lebanon, Lesotho, Lithuania, Malaysia, Maldives, Malta, Martinique, Mauritius, Mongolia, Myanmar, Nigeria, Norfolk Island, Peru, Philippines, Reunion (Bourbon), Romania, Samoa, Saint Pierre and Miquelon, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Sudan, Tajikistan, Taiwan, Thailand, Timor-Leste, Tunisia, Turkey, Turkmenistan, UAE, Vietnam and Yemen 

HOW LONG WILL MY ORDER TAKE?

We’re currently experiencing some shipping delays as we’re transferring our merchandise over to our new warehouse. Please note that orders will ship within 5-7 business days from now. This does not include time in shipping transit.

HOW MUCH DOES SHIPPING COST?

All shipping rates will vary depending on a few different factors, some of which include:

* Domestic vs International shipments
* Total weight of package
* Selected shipping method

I'M PURCHASING FROM THE UK/EU, DO YOUR PRICES INCLUDE VAT?

We do include VAT and collect at checkout for UK customers.

At the moment, our prices do not include VAT for EU customers. You may be required to pay VAT upon your order delivery.

This is temporary and we hope to remove this inconvenience for our EU customers in the near future!

WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.
To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.

For more information on Route+,  click here.

DO YOU OFFER EXCHANGES?

Exchanges are dependent on current stock levels and item purchased. Please email lecrae@absolutemerch.com for any exchange inquiries.

CAN I CHANGE MY SHIPPING ADDRESS?

Yes! Please email lecrae@absolutemerch.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

CAN I CANCEL MY ORDER?

We are unable to cancel orders after they leave our warehouse. For any order cancellations please email us at lecrae@absolutemerch.com as soon as possible for any order cancellations or refunds.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express and Discover Card as well as AmazonPay, Bitpay, Paypal and Sezzle.