WHERE DO YOU SHIP TO?
We ship worldwide from the United States. Due to current international shipping restrictions, you might experience additional shipping delays.
HOW LONG WILL MY ORDER TAKE?
We’re currently experiencing some shipping delays as we’re transferring our merchandise over to our new warehouse. Please note that orders will ship within 10-14 business days from now. This does not include time in shipping transit.
HOW MUCH DOES SHIPPING COST?
All shipping rates will vary depending on a few different factors, some of which include:
* Domestic vs International shipments
* Total weight of package
* Selected shipping method
I'M PURCHASING FROM THE UK/EU, DO YOUR PRICES INCLUDE VAT?
At the moment our prices do not include VAT and we do not collect VAT at checkout. You may be required to pay VAT upon order delivery.
This is temporary and we hope to remove this inconvenience for our UK/EU customers in the near future!
WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?
We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.
To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.
For more information on Route+, click here.
DO YOU OFFER EXCHANGES?
Exchanges are dependent on current stock levels and item purchased. Please email firstname.lastname@example.org for any exchange inquiries.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes! Please email email@example.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.
CAN I CANCEL MY ORDER?
We are unable to cancel orders after they leave our warehouse. For any order cancellations please email us at firstname.lastname@example.org as soon as possible for any order cancellations or refunds.